Terms and conditions

Terms & Conditions

1. Application

1.1 These Terms & Conditions (Terms) apply between:

PRBM Office Supplies and any user of this website.

1.2 These Terms contain the entire understanding between the parties and:

(a) supersede all previous terms, negotiations and understandings between the parties, and
(b) prevail over any other terms or provisions in the customer's purchase orders.

1.3 The terms of the privacy policy will apply to the usage, collection and disclosure of information in connection provided to the Store.

2. Products

2.1 The Store will use its best endeavors to make sure that all items offered on display or otherwise on the Website are available to be purchased.

2.2 Notwithstanding clause 2.1, products on offer:

(a) may not be available at all times due to their seasonal nature; and
(b) are as close as possible to the image on the Website, but may not be an exact representation due to limitations of actual viewing conditions, photographic techniques and picture availability, colours represented on the enclosed image profiles.

2.3 Where a product is pictured with accessories, then, unless otherwise states, those accessories displayed are not included in the advertised price.

3. Pricing

3.1 All products and prices on the Website are based on the current list price, which may change without notice from time to time.

3.2 Unless otherwise specified:

(a) all prices shown are quoted in Australian Dollars (AUD); and
(b) include GST and any other taxes where applicable.

3.3 Prices quoted as 'multiple discount price' refer to the price of each individual item.

4. Payment for items ordered through this website

If you have been granted a credit account with PRBM Office Supplies, then the agreed credit terms will apply for items ordered through this website

If you do not have a credit account with PRBM Office Supplies we will contact you regarding payment of your order  

4.1 We accept the following methods of payment:

(a) Over the phone VISA, Master Card, Zip Pay

(b) For in-store payments: cash, cheque, money order, Visa, Mastercard, Eftpos.

(c) Direct deposit, to be verified before goods are sent or collected from store.

5. Delivery

5.1 Depending on the availability of products in your order, we will endeavor to dispatch orders within 1 to 3 business days.  Shipping times are estimated at between 1 and 10 business days depending on your location.
5.2 We offer a free delivery service for orders over $50, to addresses in the Brisbane metro, Tingalpa areas, which shall be applied at the time of submitting an order.  Please contact us for more details.
5.3 Unless we offer free delivery under clause 5.2, each order shall incur a delivery charge, which will vary depending on the nature, quantity and value of products in the order.
5.4 The costs of delivery will be confirmed at the time of order, and in any event, before payment is taken.

6. Order Process

6.1 By submitting an order through our website you warrant that:

(a) you are capable of entering into a legally binding contract with the Store;
(b) you are authorised and able to make payment for the order
(c) the information you have provided is correct.
6.2 Unless previously quoted, you accept that any extra freight charges may be added to your order in accordance with clause 5.3.
6.3 Once payment has been accepted, your order will be processed within 24 hours and dispatched unless otherwise advised.
6.4 Customers will be notified via email or phone if delays in shipping occur.

7. Returns, Exchanges & Refunds

7.1 Returns and exchanges must be authorised by us and are subject to the following conditions:

(a) Returns of stocked items that are incorrectly ordered may be accepted within 7 days from date of delivery;
(b) Returns of non-stocked items (special orders) that are incorrectly ordered may not be accepted. This will be at our discretion;
(c) Proof of purchase must be provided;
(d) Returned products may incur freight charges and/or re-stocking fees;
(e) Returned products must be of merchantable quality with original packaging, unless the issue relates to faulty product or the product is under warranty; and
(f) Returned products may be subject to manufacturer's warranty conditions. For information and conditions about guarantees and warranties please contact us.

7.2 Should you have a major problem with a product, you may be entitled to a replacement or refund as follows:

(a) Replacement products will be of an identical type to the product originally supplied, subject to availability.
(b) Refunds will be the same amount you have already paid, provided in the same form as your original payment.
(c) We may take into account how much time has passed since you bought the product considering the following factors; type of product, how you are likely to use the product, the length of time for which it is reasonable for the product to be used and the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

7.3 The liability of the Store in respect of any breach of or failure to comply with any right or guarantee that you may have under the Australian Consumer Law or other rights in relation to the supply of goods or services (such as terms implied into a contract) that cannot lawfully be excluded is limited to the following:

(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired.

8. Errors

8.1 Any pricing errors or omissions will be corrected at the confirmation of order .

9. Copyright

You acknowledge and agree:

9.1 the copyright of the design, layout, graphics and content of this email belongs to PRBM Office Supplies Limited; and

9.2 no copying, reproduction or distribution of content is permitted without the prior written consent of PRBM Office Supplies Limited. 


See also our Website User Agreement


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